Frequently Asked Questions
You line ’em up. We’ll knock ’em down.
Who is Compass Direct, and what is a 'Marketing Pathfinder'?
Compass Direct is a strangely powerful direct marketing company located in sunny San Diego. We specialize in helping our clients achieve better ROI’s through a combination of quality data, one-on-one consulting, and state of the art technology.
A Marketing Pathfinder is what we call our in house direct marketing experts. They”re here to guide you through the process and answer questions along the way. These guys eat, sleep, and breath direct marketing. Contact them by clicking any one of the Marketing Pathfinder link’s on our site.
How long have you been in business?
We’ve had the pleasure of helping our clients win new customers since 2007.
How many companies have you worked with?
We’ve launched over 27,000 campaigns for over 6,000 customers! Our clients’ overwhelmingly positive experiences and rave reviews have earned us an ‘A+’ rating with the Better Business Bureau.
Where do you get your information?
We work with over a hundred different compilers of consumer and business data nationally, and some of the unique data sets we compile ourselves. Which source we use depends on the specific nature of our client’s goal. Our data-neutral approach ensures our recommendations are 100% directed toward solving our customers specific objective.
What types of leads do you provide?
Are your lists scrubbed against the Do Not Call list?
Of course! Our consumer data gets scrubbed against the Do Not Call list to ensure all consumer sales leads with phone numbers are Do Not Call compliant at the time of purchase. Just remember that people can add their name to the Do Not Call list over time, so it is ultimatley the customers responsibility to remove these names before calling to ensure true privacy compliance.
How accurate are your lists?
If you purchase a mailing list from us and use it within 30 days, expect the following delivery rates:
- Consumer mailing lists: 94% or better
- Business mailing lists: 90% or better
- New homeowner lists: 94% or better
- New building permit lists: 94% or better
- Specialty lists: 94% or better
If you purchase a telemarketing list from us and use it within 30 days, expect the following delivery rates:
- Consumer lists: 90% or better
- Business lists: 85% or better
- New homeowner lists: 90% or better
Do I need to register to run a count & get a quote?
Of course not! You can run custom list counts & get quotes as often as needed without registering. Although when you do register, you’ll enjoy a suite of additional benefits and advanced features.
Which lists can I order online?
Lists available for search & purchase using our online list builder include:
- Consumer lists – search by demographic, lifestyle interests, purchase behavior, & more!
- Business lists – search by business type , size, executive title, & more!
- Monthly new homeowner lists – reach home buyers by date, purchase amount, & more!
- New mover lists – reach new movers (home buyers and renters) by move date & more!.
Lists available for search & purchase using our online building permit shop include:
- Building permit lists – subscribe to weekly updates of new construction activity in your market.
Lists NOT available for search or purchase online
How long does it take to get my list?
Online orders are delivered in 5-10 minutes. All other list types may take up to 24 hours for delivery after your order is placed.
I can't find the leads I want online. What should I do?
Contact a Marketing Pathfinder and tell us what you’re looking for. We usually reply to such requests within the hour.
Can I save my online quotes, counts and searches?
Of course! When you get to step 3, simply click the “Save Search” button. Complete a short form and you’ll immediately receive an email with your free quote plus a link to retrieve your count so you can always pick up right where you left off.
In what format will my list arrive?
Lists are delivered in two formats – a comma-delimited text, and an Excel spreadsheet.
How much do your lists cost?
Every list is different and every list has a different rate. Check out our Pricing page for details, or build a custom list to get an exact price. We do offer volume discounts, call us to learn more.
Is there a minimum order?
All online orders have a minimum order between $50 and $100, depending on the list.
Subscriptions have no minimum order.
How can I pay? What credit cards do you accept?
We accept VISA, MasterCard, and American Express. You may also pay by check or money order with a signed agreement.
What is your return policy? Do you have a guarantee?
Data is a digital product, and once it has been delivered it cannot be returned.
Furthermore, we guarantee the highest deliverability rate for our consumer lists (94%) and for our business lists (90%), and will refund any amount of data returned that exceeds that amount.
Finally, all of our new building permit subscriptions do come with a 30 day unconditional guarantee. If you’re not satisfied with your subscription for any reason whatsoever, just let us know and we will issue you a same day 100% refund.
How much do your postcards cost?
Our postcard print & mail rates can be found on our Postcard Marketing page.
Are your postcards high quality?
Of course! All our postcards are printed on heavy 14pt C2S gloss cover paper. We use Ultra HD full color printing on both sides of the piece and then apply a semi-gloss aqueous coating or high gloss coating to seal the piece and lock in the colors. This also protects the piece from being damaged in the mail.
Is there an option for eco-friendly paper?
We offer 100% recycled paper options – talk to a Marketing Pathfinder to learn more.
What is the turn around time?
The turn around time for most jobs received before 5pm PST is 1-2 business days assuming we have everything needed to complete your job (mailing list, press ready graphic design, payment).
What else do you do?
Do you offer email lists?
We offer email marketing. We DO NOT offer email lists! Our service will send your email message, which you design (with our input), directly to our list of consumers or businesses in your target audience. We are CAN-SPAM compliant and use opt-in email addresses only. We do not sell actual email addresses. We can also append email addresses to your customer file. For more information, please contact a Marketing Pathfinder.
Let us guide you towards sales & marketing success in 2015.
Questions? Call us.
Call us today and a Marketing Pathfinder will help you fill the holes in your sales and marketing plan.